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Knowledge base
iCollege
General
53
Quick Capture Dashboard
Quick Capture Student
How to upload Documents received from a Student
How to Verify or Disregard Documents
Vetting completed - Student Number generated
View all 53
Education and Training Quality Assurance Workshop
3
Sales/Recruiters Information
ETQA/Academics Information
Pulling Reports on the System
New Student Registration Process
4
Quick Capture Students to New Enrollments
Recruiter Commission Students and Student Packs
Start Vetting Process to Final Verification
Sign Up Portal Guide
Employer
10
How to create an Employer
Allocating ANY approved student
Employer student allocation approval
How to download student docs in bulk from Employer
Employer monthly Billing process
View all 10
Unit Standard Assessment Marking
4
How to create a Assessor or Moderator
Assessment Marking By Assessor/Moderator
Assessment Re-ordering And Editing
CAT Applied
Enrollment Unit Standards
6
Enrollment Unit Standard Bulk Update
How to upload student completed POE
Missing Enrollment Unit Standards
Change assessment enrollment unit standard
Change Assessment Version on Assessment
View all 6
Induction Session setup
1
Induction attendance
Student Knowledge
2
Terms and conditions
Terms and Conditions for Time and Attendance
Version Release Notes
11
IC V4.29 release notes
IC V4.30 release notes
IC V4.31 release notes
IC V4.32 release notes
IC V4.33 release notes
View all 11
LQA
5
LQA Bulk Verfication Date Upload
Assessment Questionnaire
Assessment Administration Questionnaire
Import of manually assessed unit standard results
Bulk update Registered at SETA
General How-To's
Forms
2
How to find a record that is not in a dropdown list
System status / downtime page
Lists
3
How to open records in a new tab.
Added a filter on sub-tabs with many records
Bulk Search Functionality
View
1
View the history of altered fields in a record
Password Reset
1
How to reset your password
Reporting Module
5
Dashboard Pages
My Exports
Report Definitions
Scheduled Reports
Report Templates
Privacy and client feedback
2
Picksmart Privacy Policy
Unsolicited Submissions Policy
CRM Module (Ticketing)
7
How to create Ticket Groups
How to create Ticket Agents
How to setup Ticket Preferences
How to setup Ticket SLAs
How to create a Contact
View all 7
Leads Module
9
How to create a Campaign Product
How to create a Campaign
How to create a Campaign Email Template
How to create a Campaign SMS Template
How to create a Lead Agent
View all 9