iCollege Support

General 47

• Quick Capture Dashboard
• Quick Capture Student
• How to upload Documents received from a Student
• How to Verify or Disregard Documents
• Vetting completed - Student Number generated

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Education and Training Quality Assurance Workshop 3

• Sales/Recruiters Information
• ETQA/Academics Information
• Pulling Reports on the System

New Student Registration Process 4

• Quick Capture Students to New Enrollments
• Recruiter Commission Students and Student Packs
• Start Vetting Process to Final Verification
• Sign Up Portal Guide

Employer 10

• How to create an Employer
• Allocating ANY approved student
• Employer student allocation approval
• How to download student docs in bulk from Employer
• Employer monthly Billing process

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Unit Standard Assessment Marking 4

• How to create a Assessor or Moderator
• Assessment Marking By Assessor/Moderator
• Assessment Re-ordering And Editing
• CAT Applied

Enrollment Unit Standards 6

• Enrollment Unit Standard Bulk Update
• How to upload student completed POE
• Missing Enrollment Unit Standards
• Change assessment enrollment unit standard
• Change Assessment Version on Assessment

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Induction Session setup 1

• Induction attendance

Student Knowledge 2

• Terms and conditions
• Terms and Conditions for Time and Attendance

Version Release Notes 5

• IC V4.29 release notes
• IC V4.30 release notes
• IC V4.31 release notes
• IC V4.32 release notes
• IC V4.33 release notes

LQA 4

• LQA Bulk Verfication Date Upload
• Assessment Questionnaire
• Assessment Administration Questionnaire
• Import of manually assessed unit standard results

Forms 2

• How to find a record that is not in a dropdown list
• System status / downtime page

Lists 3

• How to open records in a new tab.
• Added a filter on sub-tabs with many records
• Bulk Search Functionality

View 1

• View the history of altered fields in a record

Password Reset 1

• How to reset your password

Reporting Module 5

• Dashboard Pages
• My Exports
• Report Definitions
• Scheduled Reports
• Report Templates

Privacy and client feedback 2

• Picksmart Privacy Policy
• Unsolicited Submissions Policy

CRM Module (Ticketing) 7

• How to create Ticket Groups
• How to create Ticket Agents
• How to setup Ticket Preferences
• How to setup Ticket SLAs
• How to create a Contact

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